FAQ

Membership · Orders · Delivery · Payment 12

Who can apply?

Any registered business can apply, whatever the sector. The same applies to restaurants, shops and distributors. In the application you enter company name, tax ID (NIF/CIF/VAT), contact name, email, phone and delivery address, and upload your business registration document.

What is the shipping cost to other areas?

We ship by carrier. The shipping cost for your area and the estimated dispatch date are given in the quote.

Where can I see best-before dates?

They are not shown on the website. The best-before date of each product is stated in the quote. After checking the quote, you can change quantities or cancel.

Where can I see the tax?

Tax is shown in the quote.

How do I pay?

Pay by card with the payment link in the quote. Payment must be made within the quote’s 7-day validity. If the quote has expired, send a new request and we'll send you a new quote.

How do I change quantities or cancel?

After checking the quote, reply to the quote email. You can do this until you pay.

A product I need is not in the list

Out-of-stock products are not shown in the list. They appear again when back in stock. Prices and stock are updated twice a day.

Can I get the price list as a file?

Approved members can download the price list as PDF or Excel after logging in. Columns: product code · product · pcs per box · unit price · box price.

How long does approval take?

We email you within 2 business days. For weekend applications, we count from Monday. If we cannot verify your tax ID, we email you to ask for documents.

How can I contact you?

help@dotasia.eu · (+34) 662 654 758 · C/ de Félix del Río, 59, bajo, 46022 Valencia.