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Trusted Delivery Partners
💰 Shipping Rates
※ Weight-based countries calculate shipping automatically based on order weight. You'll see the exact amount at checkout.
🍽️ Product Categories
Frozen
Freshness Essential!
Dumplings, Meat
Seafood
Keep -5~0°C
Chilled
Keep Fresh!
Kimchi, Sauces
Tofu, Fresh Meat
Keep -5~0°C
Ambient
Normal Delivery
Ramen, Snacks
Seasonings, Dry food
Room Temperature
📅 Shipping Schedule
Before 3 PM
Before 3 PM
Before 3 PM
Items Only
Items Only
Before 3 PM
Before 3 PM
Before 3 PM
Only
Only
📌 Order Cutoff Schedule
Orders Mon-Wed before 3 PM → Ship same day, arrive next day (chilled, frozen, ambient).
After Wednesday 3 PM, chilled/frozen orders ship the following Monday.
Thursday and Friday only ambient items are shipped.
Saturday and Sunday: no shipping.
❓ Frequently Asked Questions
🔍 Check this first!
⚠️ It is spoiled if:
• Packaging is bloated (gas)
• Smells bad/strange upon opening
• Contents are visibly rotten (mold, discoloration)
✅ If no such signs → 100% Safe!
It is normal for Kimbap or Mandu to thaw during transit. Items like Rice Cakes (Tteok) or Fish Cakes are frozen on purpose to maintain freshness.
🧊 Safety Management:
• Ice box and packs maintain -5~0°C for up to 3 days (colder than a fridge!)
• 24h delivery maintains cold chain
• Tteok/Fish cakes retain texture after thawing
If spoiled, send us a photo. Full refund or exchange guaranteed.
Yes, absolutely! All chilled/frozen products are packed in special ice boxes with sufficient ice packs via GLS·SEUR 24h. To maintain -5~0°C, we provide a FREE ice box with 4-6 ice packs when buying 3+ chilled items. Arrives fresh in 24h!
🇪🇸 Mainland Spain: Free over €55 (below: €3.99)
🇵🇹 Portugal: Free over €55 (below: €4.99)
🏝️ Balearic Islands: Currently unavailable
🇪🇺 Other EU countries: Weight-based (Germany, France, Italy, Belgium, Netherlands, Luxembourg, Austria, Denmark, Czech Republic, Poland)
🌋 Canary Islands: Currently unavailable
Orders Mon-Wed before 3 PM ship same day and arrive next day (chilled, frozen, ambient).
E.g. Mon morning → Tue / Wed 2 PM → Thu
Thursday and Friday only ambient items (ramen, snacks, seasonings) ship. Chilled/frozen will ship the following Monday.
Saturday and Sunday: no shipping.
No! When buying 3+ chilled/frozen items, the ice box is TOTALLY FREE (includes 4-6 ice packs). If buying 1-2 items, we include 2-3 ice packs in a thermal bag for free. All packaging is 100% Free. Reuse the box for picnics!
If chilled items are included, we use special double packaging!
📦 Process:
1️⃣ Chilled/Frozen → In ice box with ice packs
2️⃣ Ambient (Dry) → In separate cardboard box
3️⃣ Final → Both boxes inside one large box
Example: Ramen (dry) + Kimchi (cold):
• Kimchi in ice box
• Ramen in separate box
• Shipped together via GLS·SEUR 24h
⚠️ Important: On Thursday and Friday, only ambient items ship. Sat-Sun no shipping.
📦 Packaging System
Ice Pack
Large Capacity
Cold +24 Hours
Reusable
1~2 Cold Items
Special Thermal Bag
2~3 Ice Packs Inc.
Simple Protection
3+ Cold Items
FREE Ice Box
4~6 Ice Packs Inc.
Total Insulation
Temp Guarantee
Ships at -5~0°C
Colder than fridge!
Fresh for 3 days
⚠️ IMPORTANT
- Fresh items (chilled/frozen) ship Mon-Wed only
- Chilled/frozen order cutoff: Mon-Wed 3 PM
- Thursday and Friday: only ambient items ship
- Saturday and Sunday: no shipping
- Fresh items: 24h delivery guaranteed · -5~0°C · free packaging
- Mainland Spain €55+ free shipping (below: €3.99)
- Portugal €55+ free shipping (below: €4.99)
- Other EU countries: weight-based shipping
- Canary Islands: currently unavailable
