Last updated: October 28, 2026

DotAsia operates this store and website, including all related information, content, features, tools, products and services, to provide you with a curated shopping experience ("Services"). DotAsia is powered by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, purchase from, or otherwise interact with our Services. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall control with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you are deemed to acknowledge that you have read this Privacy Policy and understand that we collect, use and disclose your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or de-identified so that it cannot identify you or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences derived from such personal information, depending on how you interact with the Services, your region of residence and as permitted or required by applicable law.

• Contact details including name, address, billing address, shipping address, phone number, email address, and similar contact information.
• Financial information including credit card, debit card and financial account numbers, payment card information, financial account information, transaction details, payment methods, payment confirmations and other payment details.
• Account information including account information such as username, password, security questions, preferences and settings.
• Transaction information including items you view, add to cart, add to wishlist, purchase, return, exchange or cancel, and transaction history.
• Communications with us including information you include in communications with us, such as when you send customer support inquiries.
• Device information including information about your device, browser or network connection, IP address and other unique identifiers.
• Usage information including information about your interactions with the Services, including how and when you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide personal information to us.
• Automatically through the Services including collection from your device when you use our products or services or visit our website, including through the use of cookies and similar technologies.
• From our service providers including when we employ service providers to enable certain technologies and they collect or process your personal information on our behalf.
• From our partners or other third parties

How We Use Your Personal Information

We may use personal information for the following purposes, depending on how you interact with us or which Services you use:

• Providing, customizing and improving the Services. We use your personal information to provide the Services to you, including fulfilling contracts with you, processing payments, processing orders, remembering your preferences and items of interest, sending notifications related to your account, processing purchases, returns, exchanges or other transactions, creating, maintaining and otherwise managing your account, preparing for shipping, supporting returns and exchanges, posting reviews, and providing personalized shopping experiences including product recommendations based on purchase history. This may include using your personal information to better customize and improve the Services.
• Marketing and advertising. We use your personal information for marketing and promotional purposes, including sending marketing, advertising and promotional communications via email, text message or mail, and displaying online advertisements for products or services on the Services or other websites based on items you have previously purchased or added to cart and other activities on the Services.
• Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping environment, detect, investigate or take action regarding potential fraudulent, illegal, unsafe or malicious activities, protect public safety, and protect our Services. If you use the Services and register for an account, you are responsible for keeping your account credentials secure. We recommend that you do not share your username, password or other access details with others.
• Communicating with you. We use your personal information to provide customer support, respond to you, provide you with effective services, and maintain our business relationship with you.
• Legal reasons. We use your personal information to comply with applicable laws or respond to valid legal process including requests from law enforcement or government agencies, investigate or participate in civil discovery, potential or actual litigation or other adverse legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. These circumstances may include:

• With Shopify, vendors and other third parties that perform services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, order processing and shipping).
• With business and marketing partners to provide marketing services and deliver advertisements to you. For example, we use Shopify to support personalized advertising through third-party services based on your online activity across multiple merchants and websites. Our business and marketing partners use your information in accordance with their own privacy notices. Depending on your region of residence, you may have the right to instruct us not to share information about you for the display of targeted advertisements and marketing based on your online activity with other merchants and websites. You may exercise your right to opt out of such uses here
• When you directly request us to do so, or when we ship products to you, or when you consent to the disclosure of certain information to third parties through social media widgets or login integrations.
• Within our affiliates or other corporate group.
• In connection with business transactions such as mergers or bankruptcies, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce our applicable Terms of Service or policies, and to protect or defend the Services, our rights, users or others.

Our Relationship with Shopify

The Services are hosted on Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services to you. Information you submit to the Services is transmitted and shared with Shopify as well as third parties who may be located in countries other than the country where you reside, in order to provide and improve the Services to you. Additionally, to protect, grow and improve our business, we use certain Shopify enhanced features that integrate data and information from your interactions with us, other merchants and Shopify. To provide these enhanced features, Shopify may use personal information it has collected about your interactions with our store, other merchants and Shopify. In such cases, Shopify is responsible for the processing of your personal information, including responding to requests to exercise your rights regarding the use of personal information for these purposes. To learn more about how Shopify uses your personal information and the rights you may have, please visit the Shopify Consumer Privacy Policy. Depending on your region of residence, you may be able to exercise certain rights regarding your personal information here: Shopify Privacy Policy Portal Link.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites that we do not affiliate with or control, you should review the privacy policies, security policies and other terms of use of those sites. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of information found on these sites. Information you provide in public or semi-public venues, including information you share on third-party social networking platforms, may be viewed by other users of the Services and/or users of those third-party platforms without restriction as to our or third-party use. The inclusion of such links does not, by itself, imply endorsement of the content of those platforms or of their owners or operators, except where disclosed on the Services.

Minors' Data

The Services are not directed toward minors, and we do not knowingly collect personal information from minors in your jurisdiction. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the contact details provided below to request deletion of personal information, and as of the effective date of this Privacy Policy, we are not aware that we "share" or "sell" (as those terms are defined under applicable law) personal information of individuals under 16 years of age.

Your Information Security and Retention

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Also, any information you send to us may not be secure in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need that information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your Rights and Choices

Depending on your region of residence, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute and may only apply in certain circumstances, and in certain cases we may decline your request as permitted by law.

• Right to access/right to know. You may have the right to request access to personal information we hold about you.
• Right to delete. You may have the right to request that we delete personal information we maintain about you.
• Right to correct. You may have the right to request that we correct inaccurate personal information we maintain about you.
• Right to portability. You may have the right to receive a copy of personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to opt out of sale or sharing for targeted advertising. Depending on your region of residence, you may have the right to opt out of the "sale" or "sharing" of personal information or the processing of personal information for purposes that may be considered "targeted advertising," as those terms are defined under applicable privacy laws. You may exercise your right to opt out of such uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, we automatically process this as an opt-out request for the device and browser you use to visit the website, depending on your location. If we can link the device sending the signal to a Shopify account, we will also apply the opt-out request to that account. To learn more about Global Privacy Control, please visit https://globalprivacycontrol.org/. We do not recognize other "do not track" signals that may be sent by your web browser or device, other than Global Privacy Control.
• Managing communication preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders.

You may exercise these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and all of the rights you may have, including rights related to data processed by Shopify, please visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising these rights. As permitted or required by applicable law, we may need to verify your identity before processing your request. Under applicable law, you may designate an authorized agent to request exercise of these rights on your behalf. Before we accept such a request from an agent, we require the agent to provide proof that you have authorized them to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on your region of residence, you may have the right to appeal our decision by contacting us using the contact details provided below, or to lodge a complaint with your local data protection authority. For the EEA, you can find a list of responsible data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store and process your personal information outside the country where you reside.

Where we transfer your personal information outside the European Economic Area or the United Kingdom, we follow recognized transfer mechanisms such as the European Commission's standard contractual clauses, or equivalent contracts issued by the relevant UK authority, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date and provide notice as required by applicable law.

Contact Us

If you have questions about our personal information processing practices or this Privacy Policy, or if you would like to exercise your available rights, please call +34 662 65 47 58 or email help@dotasia.eu or write to DotAsia, Carrer de Félix del Río 59, bajo, 46025 València, Valencia, Spain For the purposes of applicable data protection law, we are a data controller of your personal information.