Terms of Service
Last Updated: July 3, 2025
Welcome to DotAsia!
These Terms of Service ("Terms") govern your use of the DotAsia website and services operated by DotAsia :: Europe's Largest Asian Food Online Mall | Korean K-Food · Japanese · Chinese Food Specialist ("DotAsia", "we", "us", or "our"). By accessing or using our website, you agree to be bound by these Terms. If you disagree with any part of these terms, please do not use our services.
1. Acceptance of Terms
By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Any new features or tools which are added to the current store shall also be subject to these Terms of Service. We reserve the right to update, change or replace any part of these Terms by posting updates on our website. Your continued use of the website following any changes constitutes acceptance of those changes.
2. Online Store Terms
2.1 Eligibility
By using this site, you represent that:
- You are at least 18 years old or the age of majority in your jurisdiction
- You have the legal capacity to enter into binding contracts
- You will provide accurate and complete information
- You will use the services only for lawful purposes
2.2 Account Responsibilities
- You are responsible for maintaining the confidentiality of your account
- You are responsible for all activities under your account
- You must notify us immediately of any unauthorized use
- We are not liable for any loss due to unauthorized account use
3. Products and Services
3.1 Product Information
We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your device's display of any color will be accurate. We reserve the right to:
- Modify product descriptions and pricing without notice
- Limit quantities of any products
- Discontinue any product at any time
- Refuse service to anyone for any reason
3.2 Pricing and Availability
- All prices are listed in EUR (€)
- Prices are subject to change without notice
- Products are subject to availability
- We reserve the right to limit quantities
Import Notice: As we import authentic Asian food products, some items may have limited availability or longer delivery times. We strive to maintain accurate stock levels but cannot guarantee continuous availability of all products.
4. Orders and Payment
4.1 Order Processing
We reserve the right to refuse or cancel any order for any reason, including but not limited to:
- Product or service availability
- Errors in product or pricing information
- Errors in your order
- Suspected fraudulent activity
- Unable to verify payment information
4.2 Payment Terms
- Payment must be received before order processing
- We accept major credit cards, PayPal, and other payment methods as displayed
- You agree to provide current, complete, and accurate payment information
- Card information is processed securely through our payment providers
5. Shipping and Delivery
5.1 Shipping Policy
- Free Shipping: Orders over €60 within Spain
- Processing Time: 1-2 business days
- Delivery Time: Varies by location (typically 24-72 hours within major European cities)
- Shipping Partners: DHL, UPS, and local carriers
5.2 Delivery Restrictions
- We currently ship to European Union countries
- Some products may have shipping restrictions due to customs regulations
- Delivery to remote areas may incur additional charges
- We are not responsible for customs duties or import taxes
6. Returns and Refunds
Our return policy is detailed separately. Key points include:
- Returns accepted within 14 days of delivery (EU law)
- Products must be unopened and in original condition
- Perishable items cannot be returned
- Return shipping costs may apply
- Refunds processed within 14 days of receiving returned items
For full details, please refer to our Refund Policy.
7. Prohibited Uses
You are prohibited from using the site or its content to:
- Violate any laws or regulations
- Infringe upon intellectual property rights
- Transmit viruses or malicious code
- Collect or track personal information of others
- Spam, phish, or engage in fraudulent activities
- Interfere with or circumvent security features
- Use automated systems to access the site without permission
- Resell products without authorization
8. Intellectual Property
All content on this website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and software, is the property of DotAsia or its content suppliers and is protected by international copyright laws.
You may not:
- Reproduce, distribute, or create derivative works without permission
- Use our trademarks without written consent
- Remove any copyright or proprietary notations
9. User Content
By submitting content (reviews, comments, suggestions) to us, you:
- Grant us a non-exclusive, royalty-free, perpetual license to use the content
- Confirm that the content is original and doesn't infringe on others' rights
- Agree that we may edit, modify, or remove the content
- Take full responsibility for the content you submit
10. Disclaimers and Limitations of Liability
10.1 Service Disclaimer
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
10.2 Limitation of Liability
To the fullest extent permitted by law, DotAsia shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses resulting from:
- Your use or inability to use our services
- Any unauthorized access to our servers
- Any interruption or cessation of transmission
- Any bugs, viruses, or similar issues
- Any errors or omissions in content
11. Indemnification
You agree to indemnify, defend, and hold harmless DotAsia and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.
12. Governing Law and Jurisdiction
These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of Spain and the European Union. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Valencia, Spain.
13. Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms.
14. Privacy
Your use of our services is also governed by our Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data collection practices.
15. Changes to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the site following any changes indicates your acceptance of the new terms.
Notice Period: For significant changes that materially affect your rights, we will provide at least 30 days' notice via email to registered users.
16. Contact Information
For questions about these Terms of Service, please contact us:
DotAsia Customer Service
Company: DotAsia :: Europe's Largest Asian Food Online Mall
Email: help@dotasia.eu
Phone: +34 662 654 758
Address: C/ de Pere Cabanes 69, Puerta 0B, 46019 Valencia, Spain
Business Hours: Monday - Friday, 9:00 - 18:00 CET
Registration: NIE: Z2733912E | VAT: ESZ2733912E
17. Shopify Platform
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify's data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.
Thank you for choosing DotAsia!
We are committed to providing you with the best selection of authentic Asian food products in Europe. If you have any questions about these terms, please don't hesitate to contact us.