Privacy Policy
Last Updated: July 3, 2025
DotAsia :: Europe's Largest Asian Food Online Mall | Korean K-Food · Japanese · Chinese Food Specialist ("DotAsia", "we", "us", or "our") operates this store and website to provide you with a curated shopping experience for authentic Asian food products across Europe. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our services, make purchases, or communicate with us.
By using our services, you acknowledge that you have read and understood this Privacy Policy. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail regarding the collection, processing, and disclosure of personal information.
1. Personal Information We Collect
We collect information that identifies or can be reasonably linked to you. This includes:
1.1 Contact Information
- Name, email address, phone number
- Billing and shipping addresses
- Company name (if applicable)
1.2 Account Information
- Username and password
- Account preferences and settings
- Purchase history and saved items
1.3 Financial Information
- Payment card details (processed securely through our payment processors)
- Transaction details and payment confirmations
- Billing information
1.4 Technical Information
- IP address, browser type, and device information
- Cookies and similar tracking technologies
- Usage data and interaction with our services
1.5 Communication Data
- Customer support inquiries
- Product reviews and feedback
- Marketing communication preferences
2. How We Collect Your Information
We collect personal information through various sources:
- Directly from you when you create an account, make purchases, or contact us
- Automatically through cookies and tracking technologies when you use our website
- From service providers who assist us in providing our services
- From partners for marketing and business purposes
3. How We Use Your Personal Information
Legal Basis for Processing (GDPR)
We process your personal information based on the following legal grounds:
- Contract Performance: To fulfill your orders and provide our services
- Legitimate Interests: For business operations, security, and improving services
- Legal Obligations: To comply with applicable laws and regulations
- Consent: For marketing communications and optional services
3.1 Service Provision
- Process and fulfill your orders
- Manage your account and preferences
- Handle returns, exchanges, and refunds
- Provide customer support
- Send order confirmations and shipping updates
3.2 Business Operations
- Improve our products and services
- Personalize your shopping experience
- Analyze trends and customer preferences
- Manage inventory based on demand
3.3 Marketing and Communications
- Send promotional emails (with your consent)
- Display personalized product recommendations
- Inform you about new products and special offers
- Conduct customer satisfaction surveys
3.4 Security and Legal Compliance
- Prevent fraud and unauthorized transactions
- Ensure website and payment security
- Comply with legal obligations
- Respond to legal requests from authorities
4. How We Share Your Information
We may share your personal information with:
4.1 Service Providers
- Shopify: E-commerce platform hosting
- Payment Processors: Stripe, PayPal for secure payments
- Shipping Partners: DHL, UPS, and local delivery services
- Email Service Providers: For transactional and marketing emails
- Analytics Providers: To understand website usage
4.2 Business Partners
- Marketing partners (with your consent)
- Product suppliers for direct shipping
- Professional advisors (lawyers, accountants)
4.3 Legal Requirements
- Law enforcement agencies when required by law
- In connection with legal proceedings
- To protect our rights and safety
4.4 Business Transfers
- In case of merger, acquisition, or sale of assets
- During bankruptcy proceedings
5. International Data Transfers
As we operate across Europe and source products from Asia, your personal information may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure appropriate safeguards are in place:
- Standard Contractual Clauses approved by the European Commission
- Transfers to countries with adequate data protection levels
- Appropriate technical and organizational security measures
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal obligations (e.g., tax records for 5 years)
- Resolve disputes and enforce agreements
- Fulfill the purposes outlined in this policy
Specific Retention Periods
- Account Information: Until account deletion + 30 days
- Order Records: 5 years for tax compliance
- Marketing Preferences: Until withdrawal of consent
- Customer Service Records: 3 years
7. Your Rights and Choices
Under GDPR and applicable laws, you have the following rights:
7.1 Access and Portability
- Request a copy of your personal information
- Receive your data in a portable format
- Transfer your data to another service
7.2 Correction and Deletion
- Correct inaccurate information
- Request deletion of your personal data
- Be forgotten (right to erasure)
7.3 Control and Objection
- Object to processing for marketing purposes
- Restrict processing in certain circumstances
- Withdraw consent at any time
7.4 Marketing Preferences
- Opt-out of promotional emails via unsubscribe link
- Manage cookie preferences through browser settings
- Update communication preferences in your account
8. Cookie Policy
We use cookies and similar technologies to:
- Remember your shopping cart and preferences
- Analyze website traffic and usage patterns
- Personalize your shopping experience
- Enable social media features
You can control cookies through your browser settings. However, disabling certain cookies may limit website functionality.
9. Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- SSL encryption for data transmission
- Secure payment processing through certified providers
- Regular security assessments and updates
- Limited access to personal information
- Employee training on data protection
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but strive to protect your information to the best of our ability.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read their privacy policies before providing personal information.
12. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through:
- Email notification to registered users
- Prominent notice on our website
- Update of the "Last Updated" date
13. Contact Information
For questions about this Privacy Policy or to exercise your rights, please contact us:
Data Protection Officer
Company: DotAsia :: Europe's Largest Asian Food Online Mall
Email: privacy@dotasia.eu
Customer Service: help@dotasia.eu
Phone: +34 662 654 758
Address: Carrer de Pere Cabanes 69, València, Valencia, 46019, Spain
Business Registration: NIE: Z2733912E | VAT: ESZ2733912E
14. Supervisory Authority
If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with your local data protection authority:
Spain: Agencia Española de Protección de Datos (AEPD)
Website: www.aepd.es
For other EU countries, find your local authority here.
Your Privacy Matters to Us
At DotAsia, we are committed to protecting your personal information and respecting your privacy rights. We strive to be transparent about our data practices and give you control over your information.
